The phone rings while the room is full
Peak hour, both hands busy, nobody near the phone. The caller does not leave a voicemail; they call the next place on the list.
Your AI receptionist answers every WhatsApp message and every phone call around the clock, in the language the customer used. Your team watches live and takes over whenever it wants.
Switching the assistant on costs nothing. You spend credit only for the conversations it actually handles.
Do you have a table for four tonight?
We do. 7:30 pm and 9:15 pm are free. Which one suits you better?
Hi, are you open on Sunday?
We are, from noon until 11 pm. Shall I note a reservation request for you?
Guests decide fast. The business that answers first usually gets the booking, the order or the question that turns into one.
Peak hour, both hands busy, nobody near the phone. The caller does not leave a voicemail; they call the next place on the list.
By the time somebody opens WhatsApp, the guest has already booked elsewhere. Speed decides the booking, not the wording.
Most reservation and order questions arrive after closing. A business that stays silent looks like a business that is not interested.
Both channels share the same knowledge, the same working hours and the same limits. You set your business up once.
You connect the WhatsApp Business number you already use. From that moment every incoming message gets an answer, and every conversation stays visible to your team.
Not a menu of options and not a recording. The caller asks a question out loud and gets a spoken answer, with the whole exchange written down for you.
Five steps, none of them technical. You describe your business, connect a channel and switch the assistant on.
In your own words: what you cook, when you open, how many seats, whether you deliver. Anything a guest asks about.
It goes through your own pages, turns them into a knowledge base and reports which pages it could read.
Your WhatsApp Business number, and a phone line if you want calls answered too. The number stays yours.
Working hours in the branch time zone, what happens outside them, and daily ceilings that keep spending predictable.
From that moment every message and every call is answered. You watch the first conversations and fine tune what you hear.
Handing a conversation to a person is not an escape hatch, it is part of the design. Your team can step into any conversation, in writing or by voice.
Messages and call transcripts land on your screen while they happen, not once they are over.
Write in your own language. It is translated into the customer's language before it is sent, or spoken out loud on a call.
On a live call you can switch your microphone on and carry the conversation yourself, from the same screen.
When you are done the assistant picks the conversation back up, with everything that was said still in context.
While a person is handling a conversation the assistant stays silent. Two voices never answer the same customer.
Do you have a table for four tonight?
We do. 7:30 pm and 9:15 pm are free. Which one suits you better?
I am taking this one, we can seat six at the window.
The business profile is the single knowledge base behind both channels. The fuller it is, the sharper the answers.
Page by page, and it records which pages it could read and which it could not.
The analysis produces a checklist of questions written for your business, each marked required, recommended or optional.
A single number that tells you where the profile stands before you let it face customers.
Separate instructions per channel, topics that are off limits, and an identity that never claims to be human when asked.
Is there parking nearby?
Answered from the websiteWhich allergens are declared on the menu?
Waiting for your answerDo you take bookings for large groups?
Answered by youThe assistant does not promise a call and then forget it. It records the request, tells the customer it was passed on, and puts it in front of your team.
The topic, the name and the way to reach them are saved together, so nobody has to reread the conversation.
The request arrives as a notification in the app and, if you want, as an email to the address you choose.
New, on hold, converted or lost. Every request has an owner, a status and room for internal notes.
Every boundary below is a setting you own, not a promise you have to take on trust.
The customer facing assistant shares information. It does not create, change or cancel anything in your system.
A limit per person, per branch and per day of spending. When a ceiling is reached the conversation goes to your team instead of continuing.
Working hours follow the branch time zone, and you choose what happens outside them. On the phone, silence is never one of the options.
A call is recorded only after the caller clearly agrees, and only in countries where the platform allows it.
When the period you chose ends, transcripts and voice messages are deleted and the caller number is masked.
A customer who asks not to be messaged again is not messaged again, on any channel.
A tourist writing in French, a supplier calling in German and a neighbour asking in the local language all get the same quality of answer.
The language comes from the conversation itself, not from an assumption in your settings.
Working hours, daily ceilings and reports all follow the local clock of that branch, wherever your head office is.
The assistant name and identity belong to the company. Each branch keeps its own number, hours and limits.
Every conversation leaves numbers behind: volume, handover rate, languages, unanswered questions and cost, per branch and per period.
How many people wrote or called each day, and how many of them were new.
The share of messages sent by the assistant against those sent by a person.
The customer asked for a person, a limit was reached, or the question was outside the profile. Each reason is counted.
What the assistant spent per day, and on a call, split between thinking, listening and speaking.
The receptionist is one module among many. Orders, delivery, loyalty and reporting are already next to it.
Eight specialist agents that also build your menu, your website and your campaigns.
Take a lookTables, kitchen screen and live order tracking, so the answer the assistant gives matches the floor.
Take a lookThe guest the assistant answered today can be the regular you keep next month.
Take a lookStock, payments, staff, reporting and everything else a food business runs on, in one account.
Take a lookThe short answers. Anything else, our team is one message away.
Filling in the profile and connecting WhatsApp takes an afternoon. For calls you need a number from a calling provider; once the key is in place we register the number and the webhook for you, so nothing has to be pasted into a provider panel by hand.
For WhatsApp, no: you connect the WhatsApp Business number you already use. For calls you connect a number from your calling provider account, and it stays registered to you.
The assistant can carry a name you choose, but if it is asked directly whether it is an AI, it answers truthfully. That behaviour is not configurable, on either channel.
It does not invent one. The conversation is marked as waiting for a person, your team sees it in the inbox, and the question is recorded in your reports as unanswered so you can add it to the profile.
The platform subscription is billed monthly and starts with a 15 day free trial. Switching the assistant on adds nothing to that: you spend credit only for the conversations it handles, you see the cost of each conversation and each call, and you set a daily spending ceiling yourself.
It answers in the language the customer wrote or spoke in, and the screens your team uses are available in ten languages. Nothing has to be translated by hand.
Create an account, describe your business and connect a channel. The first conversation can happen today.
Start free 15 days free, no card needed. Turning it on takes minutes, turning it off takes one click.